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Troubleshooting

If Pantheon is not working as expected, here are some things to check or try.

Supplied Genesis Block Does Not Match Stored Chain Data

If you get a Supplied genesis block does not match stored chain data error, use the genesis file which matches the genesis block of the data directory or use the --data-path option to specify a different data directory.

Host Not Authorized

If you are receiving a Host not authorized error when attempting to access the JSON-RPC API, ensure --host-whitelist includes the host from which you are sending the RPC or *.

Peers Fail to Connect

If nodes are not communicating, ensure the required ports are open.

If your nodes are running in AWS, check you have appropriate SecurityGroups to allow access to the required ports.

Check the enode URLs specified for bootnodes or static nodes match the enode URLs displayed when the remote nodes are started.

Mining

Check blocks are being created. On mining nodes, log messages indicate blocks are being created.

2019-05-08 20:28:27.026+10:00 | pool-10-thread-1 | INFO  | IbftRound | Importing block to chain. round=ConsensusRoundIdentifier{Sequence=660, Round=0}, hash=0x759afaba4e923d89175d850ceca4b8ef81f7d9c727b0b0b8e714b624a4b8e8cc
2019-05-08 20:28:29.020+10:00 | pool-10-thread-1 | INFO  | IbftRound | Importing block to chain. round=ConsensusRoundIdentifier{Sequence=661, Round=0}, hash=0x5443e504256765f06b3cebfbee82276a034ebcc8d685b7c3d1a6010fd4acfa14

On non-mining nodes, log messages indicate blocks are being imported.

2019-05-08 20:28:29.026+10:00 | EthScheduler-Workers-1 | INFO  | BlockPropagationManager | Imported #661 / 0 tx / 0 om / 0 (0.0%) gas / (0x5443e504256765f06b3cebfbee82276a034ebcc8d685b7c3d1a6010fd4acfa14) in 0.000s.
2019-05-08 20:28:31.031+10:00 | EthScheduler-Workers-0 | INFO  | BlockPropagationManager | Imported #662 / 0 tx / 0 om / 0 (0.0%) gas / (0x0ead4e20123d3f1433d8dec894fcce386da4049819b24b309963ce7a8a0fcf03) in 0.000s.

Use the eth_blockNumber JSON-RPC API method to confirm the block number is increasing.

If blocks are not being created in Clique or IBFT 2.0 networks, ensure the validator addresses in the genesis file match running nodes.

Transactions Not Being Mined

If a transaction is added to the transaction pool and the transaction hash returned but the transaction is never being mined, check the --min-gas-price option on mining nodes. If the gasPrice on a transaction is lower than the min-gas-price for the mining node, the transaction will never be mined.

In free gas networks, --min-gas-price must be set to 0.

Missing Command Line Options

When running Pantheon from the Docker image a number of command line options are not used.

Genesis Milestone

Not including a sufficient milestone in the genesis file can lead to unexpected and inconsistent behaviour without specific errors. Ensure a sufficient milestone is included in the genesis file (for example, constantinoplefixblock).

Illegal Reflective Access Error on Startup

When using Java 9 or later, the following error message may be displayed on startup and does not affect the operation of Pantheon:

WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by org.bouncycastle.jcajce.provider.drbg.DRBG (file:/Users/madelinemurray/pantheon/build/distributions/pantheon-1.1.2-SNAPSHOT/lib/bcprov-jdk15on-1.61.jar) to constructor sun.security.provider.Sun()
WARNING: Please consider reporting this to the maintainers of org.bouncycastle.jcajce.provider.drbg.DRBG
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release

To stop the message being displayed, add the following to the environment:

export PANTHEON_OPTS="--add-opens java.base/sun.security.provider=ALL-UNNAMED"
set PANTHEON_OPTS="--add-opens java.base/sun.security.provider=ALL-UNNAMED"

Command Line Options

Characters such as smart quotes and long (em) hyphens won’t work in Pantheon command line options. Ensure quotes have not been automatically converted to smart quotes or double hyphens combined into em hyphens.

New Line Characters at the End of Files

Ensure there is no new line character (\n) at the end of password files. New line characters may not be displayed in all editors.

Logging

Restart Pantheon with the command line option --logging=TRACE and look at the log files.

Questions or feedback? You can discuss issues and obtain free support on Pantheon Gitter channel.
For paid professional support by PegaSys, contact us at [email protected]